1. Introduction
This Privacy Policy describes how EasyVakil (“we,” “us,” or “our”) collects, uses, stores, and protects your personal data when you use our website (https://easyvakil.com) and services.
We are committed to protecting your privacy in accordance with the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and the Digital Personal Data Protection Act, 2023 (DPDPA).
2. Information We Collect
2.1 Information You Provide
- Contact Information: Name, email address, phone number, postal address.
- Case Details: Description of your legal issue, case type, relevant documents you upload.
- Account Information: Username, password (stored in encrypted form).
- Payment Information: Payment method details processed through our third-party payment gateway. We do not store full credit/debit card numbers.
- Communication Data: Messages exchanged between you and lawyers through our platform.
2.2 Information Collected Automatically
- Device Information: IP address, browser type, operating system, device identifiers.
- Usage Data: Pages visited, time spent on pages, referring URLs, click patterns.
- Cookies: Session cookies, preference cookies, and analytics cookies (see Section 7).
3. How We Use Your Information
We use your personal data for the following purposes:
- To match you with appropriate legal professionals based on your legal needs.
- To facilitate communication between you and lawyers on our platform.
- To process payments for services rendered.
- To send service-related communications (appointment confirmations, case updates).
- To improve our website and services through analytics.
- To comply with legal obligations and enforce our terms.
- To send promotional communications (only with your consent; you may opt out at any time).
4. How We Share Your Information
We may share your information with:
- Lawyers on Our Platform: Your case details and contact information are shared with the lawyer(s) you engage through EasyVakil, solely for the purpose of providing legal services.
- Payment Processors: Payment information is shared with our payment gateway provider to process transactions.
- Service Providers: Hosting providers, email service providers, and analytics tools that assist in operating our platform.
- Legal Authorities: When required by law, court order, or government regulation.
We do NOT sell your personal data to third parties.
5. Data Storage and Security
- Your data is stored on servers located in India.
- We implement reasonable security measures including encryption (SSL/TLS), access controls, and regular security assessments.
- Sensitive personal data (case details, communications with lawyers) is encrypted at rest.
- Despite our efforts, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security.
6. Data Retention
- We retain your personal data for as long as your account is active or as needed to provide services.
- After account deletion, we retain data for 3 years to comply with legal obligations and resolve disputes.
- Anonymized/aggregated data may be retained indefinitely for analytics.
7. Cookies
We use the following types of cookies:
| Cookie Type | Purpose | Duration |
|---|---|---|
| Essential | Site functionality, login sessions | Session |
| Analytics | Google Analytics — usage patterns | 2 years |
| Preferences | Language, display settings | 1 year |
You can manage cookie preferences through your browser settings.
8. Your Rights
Under applicable Indian law and the DPDPA, 2023, you have the right to:
- Access your personal data held by us.
- Correct inaccurate or incomplete data.
- Delete your personal data (subject to legal retention requirements).
- Withdraw consent for data processing where consent is the basis.
- Data portability — receive your data in a structured, machine-readable format.
- Nominate a person to exercise your rights in case of death or incapacity.
To exercise these rights, contact us at [email protected].
9. Children’s Privacy
Our services are not directed at individuals under 18 years of age. We do not knowingly collect personal data from minors. If we become aware of such collection, we will delete it promptly.
10. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices. We encourage you to review their privacy policies.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last Updated” date. Continued use of our services after changes constitutes acceptance.
12. Grievance Officer
In accordance with the Information Technology Act, 2000, the name and contact details of our Grievance Officer are:
Email: [email protected]
Address: Technolodge IT Park, Christ Knowledge City Campus, Airapuram P.O Mannoor, Muvattupuzha, Kerala 683541
Complaints will be addressed within 30 days of receipt.
13. Contact Us
For questions about this Privacy Policy:
- Email: [email protected]
- Phone: 6282595466
- Address: Technolodge IT Park, Christ Knowledge City Campus, Airapuram P.O Mannoor, Muvattupuzha, Kerala 683541